Principles & Practices of Volunteer Program Management 2022

 Course Overview & Objectives

This year NYAVA will engage four co-instructors to lead the learning experience. NYAVA's signature seminar Principles and Practices, first offered in 1994, has laid the groundwork for many successfully administered volunteer programs throughout the city. It had a major update in 2012 and, most recently, a transition to virtual learning as of 2021.

The four half-day morning sessions will be an interactive learning opportunity. Each of the 12 modules/topics addressed will involve a lecture (including real-life examples); group exercises with colleagues, individual exercises; a Participant’s Guide (including the worksheets that will be used during the course and more); etc.


During the course, participants will learn how to:

  • Design practical volunteer roles and draft comprehensive position descriptions
  • Recruit the right people for the right opportunity
  • Interview, assign, and place volunteers successfully
  • Retain volunteers
  • Advocate for their volunteer program within their organization
  • Evaluate and continue to improve their program
  • Ensure your volunteering program is accessible and equitable for volunteers from diverse backgrounds
  • Address ethical considerations and leadership challenges within a variety of organizational cultures

Course Schedule:

All workshops will be held virtually on Zoom from 9:00 am to 12:30 pm on the following days. 

  • Tuesday, October 4th   
  • Thursday, October 6th
  • Tuesday, October 11th
  • Tuesday, October 18th

The following modules will be covered:

  • Organizational Culture
  • Needs Assessment
  • Position Description Design
  • Recruitment & Marketing
  • Screening & Interviewing
  • Orientation & Training
  • Retention
  • Supervision
  • Volunteer Performance Evaluation
  • Recognition
  • Program Evaluation
  • Developing as a Leader

Registration Options:

  • NYAVA Members - $250.00
  • GNYADVS, VPA, APVA, UJA Federation Members, and other participating NYAVA Partners - $250.00
  • Non-members - $290.00
  • Registration and New Membership (A $10 Discount!)- $300.00

Meet Our Facilitators:

Arlette Cunningham, Board Chair 

Arlette Cunningham is the Assistant Director of Volunteer Services at the Jamaica Hospital Medical Center. She has been in volunteer management for 30 years.  She works with departments to create and implement volunteer programs and improves other programs that help to enhance the patient experience, such as the Ambulatory Surgery Waiting Room Ambassador Program. She serves on various hospital committees.

In 2021 Arlette served on the P&P VPM Curriculum Review Sub-Committee.  She was also an attendee of NYAVA’s original Principles and Practices course.  She has participated in various workshops as a panelist and facilitator. 

Arlette was previously a member of the Association for Volunteer Administration-AVA.  She became a member of NYAVA in 2019 and first served on the Board as Secretary. Currently, she serves as Board Chair. 

Arlette is a member of the Greater New York Association of Director of Volunteer Services (GNYADVS) and the New York State Association of Volunteer Services Administrators (NYSAVSA).  She held various leadership roles while serving on the Boards of both Associations, including the President, State Chapter Representative, Strategic Planning Committee Chair, and a member of the Conference Committee.  Arlette is committed to her role in volunteer administration.


 Dana Kuefner, CVA, CAVS, Treasurer 

Dana Kuefner, LMSW, has over ten years of experience in both the nonprofit and private sectors, primarily in volunteer coordination and program management roles. She is currently the Director of the Department of Volunteer Services at the Mount Sinai Hospital, where she is responsible for program development, retention, and recognition of volunteers. Dana has utilized her macro-level social work skills throughout her career to improve systems, develop staff and team-building initiatives, and expand strategic partnerships that guide capacity building. She has recently expanded her competencies in volunteer administration by obtaining designations as a Certified Administrator of Volunteer Services (CAVS) and a Certified in Volunteer Administration (CVA). Since 2021, Dana has utilized her budgeting and organizational skills in serving as the NYAVA Board Treasurer. Dana has served on the P & P Curriculum Review Sub-Committee

Dana is a Returned Peace Corps Volunteer, where she taught English to youth aged ten to sixteen in Ukraine for two years. She is delighted to join the P & P instructional team for the first time!

Gerald (Jerry) Pannozzo, CVA, President

Gerald (Jerry) Pannozzo, CVA, has been a co-instructor for the course since 2012. During 2020 and 2021, he was a co-chair of the P&P VPM Ad Hoc Committee that completed a major reboot of the course and transitioned it to a virtual learning experience. Thanks to the six members on the Ad Hoc Committee and three members on the Curriculum Review Sub-Committee, NYAVA introduced the revised course in the summer of 2021.

 Jerry made an intentional career change to volunteer resources management in 1993. He has worked at a HIV/AIDS community-based organization, HIV/AIDS residential healthcare facility (licensed nursing home), volunteer center, and local hospitals. To learn more about his work and presentation history (as of 2005) and his blog, visit

 This is Jerry’s fifth year back on the Association’s Board. Over the years, he has volunteered with the following committees: Membership, Professional Development, Nominating, Social Media, and served as Board Chair. For the first time this year, Jerry is President. He’s proud of the work he and the current Board have accomplished regarding implementing the 2022-2023 NYAVA Strategic Plan.


Shaina Sherman, Immediate Past President

Shaina Sherman, LSW, current NYAVA Board Member and Immediate Past President, is thrilled to be facilitating Principles & Practices of Volunteer Management for the third time. She is the Executive Director of Jewish Family Service of Somerset, Hunterdon & Warren Counties, a New Jersey-based social service agency serving community members in need through a number of programs, including a robust volunteering program that bolsters the services offered to the greater community. She has served on the board of NYAVA for 6 years and enjoys the camaraderie and connections that come from being involved with this great membership organization. Shaina has also served on the Professional Development Committee, Chaired the Board of Directors, and proudly worked on the most recent P&P curriculum revision.

As a professional in the helping field for over a decade, Shaina Sherman proudly brings a creative, client-focused approach to volunteer management and community organization. In her previous role as Campaign Manager for a small fundraising organization, In many of her professional roles, Shaina has been responsible for donor engagement and recognition, communication with the entire community, and multiple volunteer-led committees. She has held roles including Director of Volunteer Services for a large-scale social service agency, Development Officer for an international humanitarian organization, and Service Learning Coordinator for teen volunteerism. Shaina looks forward to training fellow volunteer administration professionals on the importance of clearly defined volunteer roles, creating a safe and welcoming volunteering environment, and critical skills for recruitment and retention. 

In addition to her Master of Social Work, Shaina has completed Points of Light Volunteer Management Training, New York Cares' VIP Volunteer Managers training program, and is currently pursuing a Certificate in Fundraising from NYU.

Please note our cancellation policy:

If you cancel 4 weeks before the course start, we will refund 100% of your payment.  If you cancel between 2-3 weeks before the start, we will refund 50% of your payment.  If you cancel 1 week before the start, we regret that we will not be able to refund your payment.

Registration for the next cycle coming soon!

Questions? Contact Jerry Pannozzo, [email protected]