Principles & Practices of Volunteer Program Management

NYAVA's Premier Volunteer Management Learning Opportunity


Course Overview & Objectives

Develop and strengthen your volunteer management skills with NYAVA’s signature volunteer management course. Offered virtually, the Principles & Practices of Volunteer Program Management provides 12 modules of intensive instruction on all essential elements of an effective volunteer program. You will work in an interactive group setting with our experienced instructors and your volunteer management peers to build skills that will be immediately useful to your practice. Whether you are building the foundation of a new volunteer program or enhancing your current work with volunteers, Principles & Practices contains tools needed to face the challenges of volunteer management and lead a successful program.


During the course, participants will learn how to:

  • Design practical volunteer roles and draft comprehensive position descriptions
  • Recruit the right people for the right opportunity
  • Interview, assign, and place volunteers successfully
  • Retain volunteers
  • Advocate for their volunteer program within their organization
  • Evaluate and continue to improve their program
  • Ensure your volunteering program is accessible and equitable for volunteers from diverse backgrounds
  • Address ethical considerations and leadership challenges within a variety of organizational cultures

Course Schedule:

Coming soon for 2022.

The following modules will be covered:

  • Needs Assessment
  • Position Description
  • Marketing
  • Screening/Interviewing
  • Orientation/Training
  • Retention
  • Leadership Styles and Strategies
  • Organizational Culture
  • Supervision and Feedback
  • Recognition
  • Program Evaluation

Registration Options:

  • NYAVA Members - $200.00
  • GNYADVS, VPA, APVA, UJA Federation Members, and other participating NYAVA Partners - $200.00
  • Non-members - $240.00
  • Registration and New Membership (A $10 Discount!)- $250.00
  • Americorps, NYC CivicCorps Members, and other service corps members - $50.00 (Note: This price is limited to the first 5 discounted registrations and proof of service will be required.)

Meet Our Facilitators:

Gerald (Jerry) Pannozzo, CVA, Membership Committee Chair

Since 1993, Jerry has been an active member with AVA-Region 2, which transitioned to the current NYAVA in 1998. Other professional associations he has been involved with include AVA, GNYADVS, NYSAVSA, and AL!VE. He has been a leader of volunteer engagement at a CBO, licensed nursing home, city volunteer center, and various hospitals. As of 2005, he has been presenting workshops on the local, state, and national levels. Since 2012 he has been a co-instructor for NYAVA’s signature course, Principles and Practices of Volunteer Program Management. In 2020, he wrote the proposal for reviewing and updating the course and worked with the P & P VPM Ad Hoc Committee and the P&P VPM Curriculum Review Sub-Committee. To learn more visit, (you can also access his blog from that link).


Shaina Sherman, President

Shaina is currently a Campaign Manager for a nonprofit in New Jersey. She previously served as a Development Officer focused on youth and family engagement for a global humanitarian organization, and prior to that was the Director of Volunteer Services for Met Council, overseeing volunteering programs for all ages, serving the agency in many ways ranging from food pantry support to a robust internship program. Before working in NYC, Shaina worked in her home state of NJ as Service Learning Coordinator for The Partnership for Jewish Learning and Life. Shaina received her MSW from Rutgers University and her BA in Psychology, Social Work, and Gender studies from Rider University. She was trained as a Peer Leader for Take Control of Your Health, participated as a PresenTense Social Entrepreneurship Fellow, and a Rutgers School of Social Work Fellow in Geriatrics & Aging. Shaina has served in a leadership role at NYAVA for 7 years, and looks forward to sharing her passion for volunteer management and the nonprofit field while learning from others as a P&P co-instructor!  

Please note our cancellation policy:

If you cancel 4 weeks before the course start, we will refund 100% of your payment.  If you cancel between 2-3 weeks before the start, we will refund 50% of your payment.  If you cancel 1 week before the start, we regret that we will not be able to refund your payment.

Registration for the next cycle coming soon!

Questions? Contact Jerry Pannozzo, [email protected]