Principles & Practices

NYAVAs Premier Volunteer Management Learning Opportunity


Course Objectives

Come develop and strengthen your volunteer program with NYAVA’s signature volunteer management course.  The Principles & Practices of Volunteer Program Management provides 2 days of intensive instruction on all the essential elements of an effective volunteer program. You will work in an interactive group setting with our two experienced instructors and your volunteer management peers to build skills that will be immediately useful to your program. Whether you are building the foundation of a new volunteer program or enhancing your current work with volunteers, Principles & Practices contains all the tools you will need to face the challenges of volunteer management.


During the two-day course, participants will learn how to:

  • Design practical volunteer jobs and draft comprehensive job descriptions
  • Recruit the right people for the right job
  • Interview, assign, and place volunteers successfully
  • Retain volunteers
  • Advocate for their volunteer program within their organization
  • Evaluate and continue to improve their program
  • Address ethical considerations and leadership challenges within a variety of organizational cultures

Course Schedule

Dates: Monday, October 21 and Tuesday, October 22, 2019

General Course Outline

Day 1 will cover: 
  • Needs Assessment
  • Job Design
  • Marketing
  • Screening/Interviewing
  • Orientation/Training
Day 2 will cover:
  • Retention
  • Leadership Styles and Strategies
  • Organizational Culture
  • Supervision and Feedback
  • Recognition
  • Program Evaluation

Registration Options:

  • NYAVA, WAVA, GNYADVS, VPA, Senior Service Provider Volunteer Coalition of NYC, Jewish Board, and UJA Federation Members - $200.00
  • Non-members - $240.00
  • Registration and New Membership - $250.00
  • Americorps or NYC CivicCorps Members - $50.00 (Note: This price is limited to the first 5 discounted registrations and proof of service will be required.)


American Red Cross
520 West 49th Street
New York, NY 10019

Meet Our Facilitators:

Gerald (Jerry) Pannozzo, CVA, 2nd Vice President

Since 1993, Jerry has been an active member with AVA-Region 2 that evolved into the current NYAVA. Other professional associations he has been involved with include AVA, GNYADVS, NYSAVSA, and AL!VE. He has been a leader of volunteer engagement at a CBO, licensed nursing home, city volunteer center, and various hospitals. As of 2005, he has been presenting workshops at the local, state, and national level. There was also some teaching on volunteer resources management. Since 2012 he has been a co-instructor for NYAVA’s signature two-day course, Principles and Practices of Volunteer Program Management.  He has had articles published in e-Volunteerism, The Volunteer Management Report, Points of Light: Volunteer Leadership Magazine, etc. To learn more visit, (you can also access his blog from that link).

Shaina Sherman, Board Chair

Shaina Sherman is currently a Development Officer focused on youth and family engagement for JDC, a global humanitarian organization based here in NY. Previously she was the Director of Volunteer Services for Met Council, overseeing volunteering programs for all ages, serving the agency in many ways ranging from food pantry support to a robust internship program. Before working in NYC, Shaina worked in her home state of NJ as Service Learning Coordinator for The Partnership for Jewish Learning and Life. Shaina received her MSW from Rutgers University and her BA in Psychology, Social Work, and Gender studies from Rider University. She was trained as a Peer Leader for Take Control of Your Health, participated as a PresenTense Social Entrepreneurship Fellow, and a Rutgers School of Social Work Fellow in Geriatrics & Aging. Shaina has served in a leadership role at NYAVA for 4 years, and looks forward to sharing her passion for volunteer management and the non-profit field while learning from others as a P&P co-instructor!  

Please note our cancellation policy:

If you cancel 4 weeks before the course start, we will refund 100% of your payment.  If you cancel between 2-3 weeks before the start, we will refund 50% of your payment.If you cancel 1 week before the start, we regret that we will not be able to refund your payment.

Registration for the next cycle coming soon!

Interested?  Register here.

Questions? Contact Jerry Pannozzo & Shaina Sherman at [email protected]